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Bronze support package
Unlimited telephone support
Unlimited remote support
Remote support using screen sharing and other remote applications
Reduced charges for rapid-response technicians on your site
Liaison with 3rd party IT suppliers
Rapid response technicians onsite
Onsite technicians are available to visit your site to resolve computer problems that cannot be fixed remotely. These technicians are available at specially reduced rates . These technicians are available at short notice for our customers only. All computer parts and loan equipment that are for computer repair will be charged on a time and materials basis and is always subject to prior customer approval.
Silver support package
Unlimited telephone support
Unlimited remote support
Remote support using screen sharing and other remote applications
Rapid response technicians on your site
Liaison with 3rd party IT suppliers
Computer problems can cost your company time and money - we have setup our service to minimise your down time. Telephone support and remote support are included as in our standard Bronze package. While they also form the basis of Silver, the service is upgraded to provide regular site visits for preventative support and maintenance.
Rapid response technicians onsite
Onsite technicians are available to visit your site to resolve any computer problem that cannot be fixed remotely. These technicians are available at no charge and at short notice with a guaranteed response time of 8 working hours. All call outs on computer system software problems are included eg. operating system and printing issues. All calls are responded to when an on site visit is required. All travel and labour cost are included in the package.
Additionally, on Silver Support Package, if no engineer has been to your site for a period of 7 weeks or more, then an engineer will be sent on the 8th week to provide preventative support and maintenance on your computer network.
Gold support package
Unlimited telephone support
Unlimited remote support
Remote support using screen sharing and other remote applications
Rapid response technicians on your site with all hardware and loan equipment included
liaison with 3rd party IT suppliers
Telephone hotline support and Remote Support are included as in our Silver package. While they also form the basis of Gold, the service is upgraded to provide guaranteed response and fix times and includes all onsite computer parts and labour costs. Regular site visits for preventative support and maintenance is also included as before.
Diamond support package
Unlimited telephone support
Unlimited remote support access
Remote support using screen sharing and other remote applications
Rapid response technicians on your site with all hardware and loan equipment included
Supply of Engineers to cover in House IT staff
Complete Consultancy and liaison with 3rd party IT suppliers
The Diamond package builds on the Gold package's Guaranteed response times, onsite computer part/ labour costs, by extending the service to offer supply of Engineers to cover in House IT staff (for short/long term leave) and provides complete liaison with 3rd party IT suppliers. Regular site visits for corrective enhancement and maintenance is also included as before.
Computer support costs
The cost of Silver, Gold and Diamond package services, can only be provided following a site survey and will depend on the number of users, the equipment that needs to be covered as well as the response times required.
Contact us for more informaiton or a qoute
Banbury PC People have been providing high quality IT support solutions to Banbury and the surrounding area for a number of years
Our services are based on providing a consistent high quality of support, with tailored, cost effective solutions for your business.
Including:
Pro-active server and desktop management
Rapid response for on-site support
On-site and remote network management
Telephone technical support
Remote technical support
Hardware maintenance and upgrades
Installations and setup
Our service and support systems are designed to ensure you get the best out of us, insuring quality work and attention to detail on the jobs carried out for you.
We can tailor you support contract and services to suit including 24 hours 7 days a week support.
We understand the importance of your computer to your everyday life and that is way we ensure our repairs are carried out as efficiently and as fast as possible without compromise in quality of work. This ensures your computer is back and running correctly as soon as possible.
We specialise in all types of PC and Laptop repairs.
From hardware fault diagnostics and repair to software & virus repairs, installs and upgrades.
We know with today’s concerns over security on the Internet, all the information available can become a little confusing. That’s why we will check your computer and advise you on how you can be as safe as possible.
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